Eligibility
Unopened and unused items may be reviewed for return eligibility. Consumable, opened, or restricted products may not be returnable.
21+
Age-restricted checkoutAge verification before order release
FAST
Fast dispatchWeekday fulfillment for live-stock items
HELP
Support accessHelp with devices, pods and aftercare
INFO
Shipping reviewPlease confirm destination restrictions
livvap
Returns
Returns are reviewed case by case because vape products can be age-gated, sealed, consumable, or restricted by destination rules.
July 2026Damaged or incorrect items
Contact support with your order number, product photos, and package details if an item arrives damaged or does not match your order.
Refund timing
Approved refunds are processed after review and may take additional time to appear depending on the payment method.